Return policy

At Dariva, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers in Saudi Arabia can request a return within 15 days of receiving the order.

To be eligible for a return:

• The item must be unused and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
• Personal care or hygiene items
• Clearance or final sale items

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5–10 business days depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Dariva within 48 hours of delivery with clear photos of the product and packaging.

Exchanges

We only replace items if they are defective or damaged.

Contact Us

For any questions regarding returns or refunds, please contact the Dariva support team.